I spoke to Comcast on February 3. When I did, they strongly implied that someone would get back to me within 48 hours. That didn’t happen, so for fun, I didn’t call them for a few days, either, just so they’d know how that felt.
Oddly, when I did call to check on my trouble ticket, they almost acted like they were hoping I wouldn’t call at all. Some companies play hard to get, I guess. The person I talked to promised to spend the next 72 hours thinking about my problem so hard that he will almost certainly not find the time to catch up with me before Thursday.
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